What to report: In the conversations and Stories portions of Snapchat, you can report photos, videos and accounts; in the more public Discover and Spotlight sections, you can report content.
How to report: Reporting photos and videos can be done directly in the Snapchat app (just press and hold on the content); you can also report content and accounts via our Support Site (simply complete a short webform).
Reports are vital: To improve the experiences of Snapchatters, reports are reviewed and actioned by our safety teams, which operate around the clock and around the globe. In most instances, our teams action reports within two hours.
Enforcement can vary: Depending on the type of Community Guidelines or violation, enforcement actions can range from a warning, up to and including account deletion. (No action is taken when an account is found not to have violated Snapchat’s Community Guidelines or .)
We wanted to reflect the natural dynamics between friends in real life, where trust and privacy are essential to their relationships
We’re always looking for ways to improve, and we welcome your feedback and input. Feel free to share your thoughts with us using our Support Site webform.
To commemorate Safer Internet Day 2022, we suggest all Snapchatters review our Community Guidelines and to brush up on acceptable content and conduct. We’ve also created a new reporting Fact Sheet that includes a helpful FAQ, and we updated a recent “Safety Snapshot” episode on reporting. Safety Snapshot is a Discover channel that Snapchatters can subscribe to for fun and informative safety- and privacy-related content. For some added enjoyment to , check out our new global filter, and look for additional improvements to our in-app reporting features in the coming months.
Finally, we want to highlight a new resource we’re offering for parents and caregivers. In collaboration with our partners at MindUp: The Goldie Hawn Foundation, we’re pleased to share a new digital parenting course, “Digital Well-Being Basics,” which takes parents and caregivers through a series of modules about supporting and empowering healthy digital habits among teens.
We look forward to sharing more of our new safety and digital well-being work in the coming months. In the meantime, consider doing at least one thing this Safer Internet Day to help keep yourself and others safe. Making a personal pledge to report would be a great start!
Today marks Data Privacy Day, a global effort to raise awareness about the importance of respecting and safeguarding privacy. Privacy has always been central to Snapchat’s primary use case and mission.
We first built our app to help people connect with their real friends and feel comfortable expressing themselves authentically – without feeling pressure to curate a perfect image or measure themselves against others.
Terms of Service
We designed Snapchat with fundamental privacy features baked into the app’s architecture, to help our community develop that trust with their real-life friends, and support their safety and wellbeing:
We focus on connecting people who were already friends in real life and require that, by default, two Snapchatters opt-in to being friends in order to communicate.
We designed communications to delete by default to reflect the way people talk to their friends in real life, where they don’t keep a record of every single conversation for public consumption.
New features go through an intensive privacy- and safety-by-design product development process, where our in-house privacy experts work closely with our product and engineering teams to vet the privacy impacts.
We’re also constantly exploring what more we can do to help protect the privacy and safety of our community, including how to further educate them about online risks. To help us continue to do that, we recently commissioned global research to better understand how young people think about their online privacy. Among other things, the findings confirmed that almost 70% of participants said privacy makes them feel more comfortable expressing themselves online, and 59% of users say privacy and data security concerns impact their willingness to share on online platforms You can read more of our findings here.